​All orders are shipped via courier and are usually packed and dispatched within 48 hours, depending upon stock availability and payment verification.​
Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.
​​For all orders placed on the online store, the following rates and options are available:

​​​

​STANDARD SHIPPING (5-7 business days)
​Flat rate of 10 dollars, for smaller orders under 60 dollars in value.

AUSTRALIA-WIDE EXPRESS (2-3 business days)
First item: Flat rate of 15 dollars. Two or more items up to 5 kg in total weight: 25 dollars.

International orders

International shipping rates are calculated at checkout. Please note that the size and nature of shipping surfboards overseas from Australia can be prohibitive, however we are always happy to look into alternative carriers based on personal preference. Please feel free to get in touch via email if your region is unavailable.

Returns

Please choose wisely, as we do not normally offer refunds if you have simply changed your mind. 
​Where there is a manufacturing fault or an item is defective / not as described, you are entitled to an exchange or a full refund if a replacement is not available. 

​​Please note sale items and samples are sold as is, and cannot be returned or exchanged.
​For all other returns, please get in contact with us via email within 7 days of receiving defective goods to be issued a returns authorisation.
​
Do NOT mail anything back without first getting in contact and receiving your returns authorisation.

Original shipping costs on returned goods are non-refundable. Customers are responsible for the cost of return shipping to Moonshine and on any additional shipments should a replacement be sought.​​​​​​ 

Contact us.

Should you have any questions or issues regarding an order you have placed or received, please do not hesitate to email us here.